Last Updated: 11/23/2025

Thank you for choosing Route Welding Structures LLC. Due to the custom nature of our metal structures and fabrication work, all sales are subject to the following Return & Refund Policy.

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1. General Policy

Most orders are custom fabricated and therefore not eligible for automatic returns or refunds.
However, returns may be approved on a case-by-case basis by our administrative team.

No return or refund is guaranteed unless it is formally approved in writing by Route Welding Structures LLC.

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2. Eligibility for Returns

A return may be considered only when:

• The customer contacts our administrative team within the required timeframe.

• The request is reviewed and approved.

• The item is in acceptable condition for return (as determined by our team).

Approval is not guaranteed, and conditions may vary depending on:

• Type of project

• Customization level

• Materials used

• Fabrication complexity

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3. Administrative Review

If a return request is approved, Route Welding Structures LLC will determine:

• Whether the product qualifies for a full or partial refund

• Whether a restocking fee applies (amount varies)

• Whether the customer is responsible for return shipping

• Whether additional conditions apply based on the project

All decisions are made individually and communicated in writing.

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4. Shipping Damage (Covered)

If your item arrives damaged during transportation, we do cover this, but under the following conditions:

• Damage must be reported within 48 hours of delivery

• Clear photos and videos must be provided

• All original packaging must be kept for inspection

• We will determine whether the item will be:

  • Repaired

  • Replaced

  • Refunded

  • Partially refunded

Shipping damage is eligible for review even if the item is custom.

However, damage caused by improper unloading, installation, handling, or storage is not covered.

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5. Non-Eligible Situations

Returns or refunds will not be approved for:

• Buyer’s remorse or change of mind

• Wrong size, color, or design chosen by the customer

• Issues caused by improper installation

• Damage after delivery due to misuse, modifications, or weather

• Dissatisfaction with custom work that matches the approved design

• Requests made outside of the required timeframes

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6. Refunds

If a refund is approved (not guaranteed):

• Refunds may be full or partial, depending on the case

• Refunds may take 7–14 business days to process

• Restocking fees may apply

• Shipping costs are non-refundable

• Custom materials and labor already used may be deducted

All refund amounts are determined solely by Route Welding Structures LLC.

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7. Exchanges

Exchanges are only possible if administration approves them.
Custom orders are rarely eligible for exchanges.

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8. Warranty (Separate From Returns)

We offer a 15-day limited warranty that covers:

• Paint defects

• Manufacturing defects

This warranty does not replace the Return Policy.

It does not cover:

• Installation issues

• Customer damage

• Environmental or weather effects

• Rust, corrosion, or natural wear

• Damage reported after 15 calendar days

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9. How to Start a Return or Damage Claim

To request a return or report shipping damage, email us at:

warranty@routeweldingstructures.com

Include:

• Full name

• Order number

• Photos/videos of the issue

• Description of the problem

• Date received

No claim will be reviewed without complete documentation.

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10. Final Authority

Route Welding Structures LLC reserves the right to approve, deny, or modify any return, refund, or warranty claim based on the specifics of each project.